Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cwc.craftwithcat@gmail.com. Please note that returns will need to be sent to the following address: 13740 Yarmouth drive, D, Wellington, FL 33414

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cwc.craftwithcat@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cwc.craftwithcat@gmail.com.

These terms and conditions constitute the return and refund policy of Craft with Cat LLC.

Thank you for your purchase. If you are not happy or sure about your purchase, we are here to make it right!

Terms and Conditions for returns and refunds:

  1. The customers have 30 days to check their purchases.
  2. If a customer is unsatisfied with the products, they must return them within 14 days of purchase. Craft with Cat LLC or Shopify will refund all your money and send a survey through email for feedback. We appreciate your time. 
  3. The products returned must be returned within 30 days under all of the following conditions:
    1. The condition of purchase must be the same as it was at the time of purchase
    2. Product must contain all original tags and packaging
    3. It must not be damaged. This includes: Stains, burns, wear and tear or missing pieces
    4. The customer must show proof of purchase with a copy of receipt
    5. Purchases MUST be under $250 USD
    6. Purchased item is NOT a custom piece
  4. After fifteen days of the purchase or not fulfilling any of the conditions provided in clause 3, Craft with Cat LLC will NOT accept any returns and purchase will not be refunded. 
  5. If you need more information regarding return and refund policy please contact us: cwc.craftwithcat@gmail.com

Thank you for choosing Craft with Cat LLC!